Privacy-Policy

Last Updated: May 1, 2024

Welcome to our website brought to you by Conair LLC and its corporate affiliates (“Conair,” “we,” “us” or “our“). We value our relationship with you and your privacy. This Conair Privacy Notice (“Privacy Notice“) explains how and why we collect, use, protect, and share your personal information, including the personal information we collect online via our websites (“Sites“) and offline when you interact with us or use our services, (collectively, “Services“).

We also may offer promotions or co-branded offerings; in some circumstances, those data collections will be governed by an additional or different privacy notices.

For California residents, please see the section at the end of this Privacy Notice entitled Important Additional Privacy Information for California Residents , which discusses the categories and specific pieces of personal information that we collect from California residents, how we use that information, and California residents’ rights with respect to the personal information we collect. If any other section in this Privacy Notice can be read to conflict with the California Section, then the California Section controls with respect to California residents.

We collect personal information about you from a variety of sources, including, information that we collect directly from you; from other entities; and automatically when you use our Services. The type of personal information that we collect about you depends on your interaction with us.

Personal Information that We Collect Directly from You
Create an Account: You may create an account on certain of our Sites or in our Apps. The type of personal information that we collect from you varies based on our Sites or Apps, but includes, at a minimum, your name and email address. On some Sites or Apps, you also may provide a postal mail address, store marketing preferences, and save recipes.
Make a Purchase: When you make a purchase from us, we will collect your name, billing and shipping addresses, email, phone number, payment card information, and items purchased. Please also see our discussion below about purchases made through social media.
Sign Up for Marketing: We collect your name and email address if you sign up for email marketing from us (you also may sign up for email marketing when registering your product with us). We also collect your phone number when you sign up for SMS marketing from us.
Posts to our Services or Our Social Media Pages: You may post, or grant us permission to post, your photos, reviews, ideas or other content to our Services, as indicated, and on our social media pages. In some cases, an additional or different privacy notice will govern; we will notify you at or before collection of the applicable privacy notice.
Register a Warranty: Depending on the product and/or the particular Service, you may register a product warranty with us online or through a mobile feature. When you register, we collect personal information about your purchase (product name, where purchased, price), your name and contact information (mailing address, email) and you may have the option of answering survey questions, such as with respect to your income bracket, age, gender, and marital status.
Contact Customer Service: We collect personal information about you when you contact our customer service department, whether by phone, mail, or email. This includes your name, contact number, and scope of your inquiry. Calls to our call center may be recorded for quality assurance and training purposes. We do not typically associate these recordings with the personal information we collect about you.
Participate in Promotions: If you participate in a promotion, then we will collect the personal information that you submit as part of your entry. We may offer promotions in connection with other entities, and, in some cases, our promotions will be governed by additional or different privacy notices; we will notify you at the time of collection if your data will be subject to an additional or different policy.
Interact at Tradeshows and Events: We collect personal information from you that you choose to provide to us at trade shows and other events (e.g., to our employees or other representatives such as hairstylists). We collect the personal information that you choose to provide to us, which may include, for example, your contact information and information about preferred products.
Personal Information We Collect About You from Other Sources
- Personal Information that we collect from other entities/brands: We may collect personal information about you from our affiliates.
- Your Friends: We may collect personal information about you if your friends purchase a gift or product for you.
- Social Media: If you post on our social media pages, we may collect the information that you post. We also may obtain personal information about you through your social media pages that you have made public if you mention us in a post. Our collection of personal information about you is governed by the social media page and not this policy. You may purchase some of our products through certain social media sites or apps. If you do so, the social media site controls the data that it provides to us, which will include, at a minimum, personal information necessary to provision your order.
- Purchase from Non-Affiliated Providers: We may obtain a list of prospective customers from a non-affiliated source, such as a list purchase, where permitted by applicable law. We also may purchase demographic information from non-affiliated sources.
- Other Merchants: From time to time, we offer in-store or other promotions; if you participate in a promotion, we may obtain your contact information from the store or other merchant.
- Information We Collect Automatically: We automatically collect personal information about you when you use our Services (usage and technical information). We collect personal information from our service providers and vendors, which may include operating systems and platforms, internet service providers, data analytics providers, and social media. The type of personal information that we collect varies depending on the settings of your web browser or device, but it may include the pages you view on our Services; the date and time you access our Services; how long you use our Services; the type of web browser you are using (for example, Firefox or Chrome); the type of device you are using (for example, whether you are using a mobile device); and your Internet Protocol address; unique IDs; your location information (collected, e.g., through our third party analytics providers). Our service providers also may track your behavior through links that you click on our Sites and Apps (e.g., if you link to a retailer through our Services, our service providers may evaluate whether you completed a purchase on a non-affiliated site). See the section below titled Cookies and Tracking for more information.
Use of Personal Information
Transactional Purposes: to provision the requested services and orders; to establish and update your account; and for other transactional purposes.
Customer service/communications: to provide you with a personalized shopping experience; for technical support to answer your inquiries; to provide product updates/recalls and similar purposes.
Warranty Support: to maintain information about your warranty and to honor the terms of the warranty.
Marketing/Advertising: for marketing purposes, including to provide you with special offers, promotions, news, and newsletters; to contact you about products we think may interest you, including products offered by our affiliated entities; to target advertisements to you; to administer contests, promotions, and other offers; to send SMS messages; and for other marketing, advertising, and promotional purposes. We, and our service providers, also use your information to determine the success of our advertising campaigns, regardless of the marketing and advertising channel.
Administration: for administrative purposes, including to manage our inventory; to help us better understand how our customers access and use our Sites and Apps, including the pages viewed, ad impressions clicked, or other Site or App activity; to maintain security and operability of our Services (including for debugging purposes); to provide reports to prospective partners, service providers, regulators, and others; to implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect you, others and us; to enforce this Privacy Notice, our Terms of Use and other policies.
Research and development/Analytical purposes: for research and development purposes, including to improve our Services, products, and customer experience; to understand what parts of our Sites and Apps are most popular or to improve upon such Sites and Apps; to understand our customer demographics; and for other research and analytical purposes.
Legal compliance: to comply with applicable legal or regulatory obligations, including to respond to a subpoena or court order; to cooperate with law enforcement or other governmental investigations; and as part of legal proceedings.
Protection of you, us and others: where we believe it is necessary to protect you, us and others, including, without limitation to detect, prevent, and respond to fraud, security incidents, or other issues where we believe it is appropriate to protect us and others.
Other uses: that we notify you of or that you may consent to.
Sharing of Personal Information
Corporate Relatives. We may share your information with any current or future parent company, affiliate, subsidiary or division.
Service Providers. We share your information with our service providers or others who perform functions on our behalf. For example, we share your personal information with service providers who host our Sites and Apps, provide communication services, coordinate mailings, analyze personal information about our customers, assist us in detecting and deterring fraud, security incidents, or other unlawful activity, and for other business purposes as described above in Use of Information.
Third Party Providers; Ad Tech Vendors. We also permit the collection of personal information about you online through cookies and other tracking tools; please see Cookies and Tracking and Analytics Providers/Advertisers sections below.
Select Partners. If you choose to enter a joint promotion, then we will share your contact information (and other personal information that you provide to us in connection with that promotion) with the other party. The promotions may be subject to an additional or different privacy notice.
Site and App Users. We may share your personal information with other users of our Sites and Apps. For example, if you post a review, pictures, or other content on our Services, the contents of your post (including any pictures that you post) as well as other personal information, such as your username, may be available publicly to all visitors to our Sites and Apps.
Analytics Providers/Advertisers. As set forth above, we share personal information with analytics providers and advertisers to assist us in implementing and evaluating relevant advertising. Often the personal information that we share is collected from you through cookies and other tracking technologies on our Sites and Apps. We also may disclose certain personal information, which may use it to target advertising to you. See the section entitled Your Choices, Opt-out of Interest Based Advertising below.
Social Media. Our Sites may include social media features, such as Instagram, Facebook, X/Twitter, Pinterest, LinkedIn, TikTok, Instagram and YouTube widgets. These features may collect electronic and other internet activity information, such as your IP address and which page you are visiting on our Sites. These widgets may set a cookie or utilize other tracking technologies to accomplish this. Social media features and widgets are hosted by a third party, and your interactions with those features are governed by the privacy policies of the companies that provide them.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Business Transfers. We may share your information with another entity if we or any of our current or future corporate relatives are acquired by or merged with another legal entity, if substantially all of our assets or the assets of one of our corporate relatives are sold or transferred to another legal entity, as part of a bankruptcy proceeding, or as part of a sale of a business or a similar transfer of assets.
In Response to Legal Process. We share your information when we believe it is appropriate to comply with the law or a regulatory requirement; to comply with governmental, administrative, or judicial process or other similar requirement or order, such as a subpoena or court order; to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); or as evidence in litigation in which we are involved. We also reserve the right to report to appropriate law enforcement or governmental agencies any activities that we believe are in violation of applicable laws, rules, or regulations without providing notice.
To Protect Us and Others. We share your information where we believe it is necessary to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect the legal rights, Site, or safety of you, Conair, its corporate relatives, and their respective employees, clients, partners, agents, other users, or the public in general; to enforce our Terms of Use or this Privacy Notice; and to monitor and remediate security issues.
Aggregate and De-Identified Information. We may disclose aggregate and de-identified information about our customers for marketing, advertising, research, or other purposes.
Your Choices
Request to Modify Content You Have Posted. You may request to modify content that you have posted to our Sites and Apps by emailing us at privacy@conair.com and specifying the content (such as comments or reviews) that you would like modified or deleted. In some cases, we may not be able to remove your content. If this is the case, we will let you know if we are unable to do so and why. Even if we are able to deidentify or make your content or information no longer visible, there is no way to ensure complete or comprehensive removal of your content from the Internet because third parties may have archives of Conair web pages or the information may have already been forwarded to others. We therefore cannot prevent such information from being used in a manner that may violate this Privacy Notice, the law, or your personal privacy.
Opt Out of Promotional Email Communications. You may opt out of promotional emails by clicking on the unsubscribe link in the email, or by emailing us at privacy@conair.com, and explaining the email that you would like to unsubscribe from. Please also note that if you have previously added your contact information to the mailing list of one of our clients or partners and later withdraw your permission, you will have to contact that third party (or use an opt-out link provided in an email communication from that client or partner) to request removal from that mailing list as well.
Opt Out of Interest-Based Advertising. We use third party providers to help us provide advertisements to you that are tailored to you based on interests that you have expressed on our Services or elsewhere (“Interest-Based Ads”). Any tracking done by third parties ad partners through cookies and other mechanisms are subject to those parties own privacy policies. You may manage Google cookies by clicking on: www.google.com/settings/ads/onweb/optout?hl=en.
Browser Signals If you visit our Sites that are able to detect when your browser is transmitting an opt-out preference signal, such as a “global privacy control” (GPC) signal, we will opt that particular browser on your device out of targeting cookies for purposes of that Site. If you come to that Site from a different device or from a different browser on the same device, you will need to apply GPC for that browser and/or device as well.
Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). You also may opt out of receiving Interest-Based Ads from many third-party ad networks, such as those provided by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information regarding Interest-Based Ads by NAI members and DAA members, including how to opt out of Interest-Based Ads provided by NAI and DAA members, please visit their respective websites: optout.networkadvertising.org and optout.aboutads.info. You must opt out on each browser and on each device.
Please note that opting out of participating ad networks does not mean that you will not see advertisements at all, and you will continue to receive advertisements on other websites and from companies that do not participate in the above programs. Even if you opt out of interest-based ads, you may still see ads based on factors such as your general location derived from your IP address, your browser type and recent, previous searches related to your current search. Certain of our Sites and Apps also may use Facebook advertising, including Facebook Custom Audience. As set forth above and in the Cookies and Tracking section below, we may disclose certain information (such as your email address) to Facebook Custom Audiences (for more information on Facebook Custom Audience go to https://www.facebook.com/help/568137493302217) so that we can better target ads and content to you and others with similar interests on third parties’ websites or media (“Custom Audiences”). We may also work with other ad networks and marketing platforms that enable us and other participants to target ads to Custom Audiences submitted by us and others. You may also control how Facebook and other third parties display certain ads to you, as explained further in their respective privacy policies or by using the opt-outs described in this paragraph.
Cookies and Tracking
Cookies. We or our third party providers may use cookies to track visitor activity on our Sites and Apps, which may also include to help keep track of items you put into your shopping cart, including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS, if applicable. A cookie is a text file that a website transfers to your device. We or our third party providers may use cookies and other technologies to track user activities on our Services, such as the web pages you view and time you spend on our Services. The help section on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Services who disable cookies may not be able to browse certain areas of the Services.
Clear GIFs, Pixel Tags and Other Technologies. Clear GIFs are tiny graphics with a unique identifier, similar in functionality to cookies, which are embedded invisibly on web pages. We or our service providers may use clear GIFs (also known as web beacons, web bugs, pixel tags, or action tags, among other names), in connection with our Services to perform functions like tracking the activities of visitors to our Services, helping us manage content, and compiling statistics about usage of our Services. We or our third party providers may also use clear GIFs in emails to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Embedded Scripts. We may use embedded scripts, which is code designed to collect information about how visitors interact with a website, such as the website which linked them to our Site.
Analytics. We use third party providers, such as Google Analytics, to evaluate the use of our Sites and Apps. We or our service providers use automated devices and applications to evaluate use of Services. We use these tools to help us improve our services, performance, and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/. You can also download the Google Analytics Opt-out Browser Add-on to prevent their data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.
Links
International Transfers of Information
Children
Security
Changes to this Privacy Notice
Important Additional Information for California Residents
Publicly Available Information. Information that is lawfully made available from government records, information we have a reasonable basis to believe is lawfully made available to the general public by you or by widely distributed media, or by a person to whom you have disclosed the information and not restricted it to a specific audience.
Deidentified Information. Information that is deidentified in accordance with applicable laws.
Aggregated Information. Information that relates to a group from which individual identities have been removed.
Certain Health Information. Information governed by the Health Insurance Portability and Accountability Act or California Confidentiality of Medical Information Act.
Activities Covered by the Fair Credit Reporting Act. This includes information we receive from consumer reporting agencies that are subject to the Fair Credit Reporting Act (e.g., information contained in background or credit check reports we obtain as part of our vetting process).
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
advertising networks
data analytics providers
social networks
internet service providers
operating systems and platforms
business customer/client
others as permitted by law
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
internet service providers
operating systems and platforms
business customer/client
others as permitted by law
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
advertising networks
data analytics providers
social networks
internet service providers
operating systems and platforms
business customer/client
others as permitted by law
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
advertising networks
data analytics providers
social networks
internet service providers
operating systems and platforms
business customer/client
others as permitted by law
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
internet service providers
operating systems and platforms
others as permitted by law
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
others as permitted by law
advisors and agents
affiliates and subsidiaries
advertising networks
internet service providers, operating systems and platforms
data analytics providers
government entities
data brokers
others as permitted by law
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
advertising networks
data analytics providers
social networks
internet service providers
operating systems and platforms
business customer/client
others as permitted by law
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
internet service providers
others as permitted by law
The categories of Personal Information we collected about you;
The categories of sources from which we collected your Personal Information;
The business or commercial purposes for collecting, selling, or sharing your Personal Information;
The categories of third parties to whom we have disclosed your Personal Information; and
The specific pieces of your Personal Information we have collected.
Calling us at 1-833-266-2479 (toll free)
Completing an online request form: Request my Information or Delete my Information
Important Additional Information for Certain U.S. Residents
Identifiers
Commercial information
Internet or other electronic network activity information
Geolocation data
Audio, electronic, visual, thermal, or similar information
Characteristics of protected classifications
Profiles and inferences
Sensitive personal information
Right to Access/Know. To confirm whether we are processing your personal information and to access and obtain a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.
Right to Correct. To correct inaccuracies in your personal information.
Right to Delete. To delete personal information provided to or obtained about you.
Rights to Opt-Out. To opt out of certain types of processing, including:
- if applicable, to opt out of the sale your personal information.
- to opt out of our use of your personal information for purposes of targeted advertising.
- If applicable, to opt out of our processing of your personal information for purposes of making decisions that produce legal or similarly significant effects.
Right to Appeal. If we deny your request, you may be able to appeal our decision by contacting us at privacy@conair.com.
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